![]() ![]() Once you get your device working, try out these five fun things kids can ask Google Home. Remember, a factory reset should be the last resort when troubleshooting the error. If the error persists, however, you’ll want to try one of the other solutions above. If your Google Assistant keeps telling you that something went wrong, a soft reset of the device will usually fix the problem. After the factory reset is complete, you’ll need to grab your phone and follow the onscreen instructions to set it up.įix a Google Home Something Went Wrong Error.Wait a few minutes while the reset takes place.Press and hold the button for 10-15 seconds until it lets you know it’s resetting.Turn the speaker over and find the Reset button on the bottom.Note: You can use a pen or paperclip to access the button. After a factory reset, you’ll need to use the Google Home app to set up the device again. A factory reset should be a last resort step since a factory reset erases all settings and data. You can always reset your Google Home to factory settings if all else fails. On the Device information screen, look under the Wi-Fi section to see if it’s connected to your router.On the Home Settings screen, tap the Device information option. ![]() Select the gear icon in the upper-right corner of the screen.Tap the Google Home device you want to check.Launch the Google Home app on your iPhone or Android device.If your Wi-Fi signal is good, check if the Google Home device is connected. An easy way to check if your Wi-Fi is working is to turn off the cellular connection, ensure Wi-Fi is enabled, and check if you can reach any websites. If you’re having problems with the device, check your Wi-Fi is working. Check Your Internet Connectionĭigital assistant devices, including Google Home, need an internet connection to work. When the reboot is complete, you’ll hear an audible chime. You’ll know it’s rebooting when you see its lights appear on the top. Wait while the Google Home device restarts and connects to your Wi-Fi network. Let it sit for 60 or more seconds before plugging it back in. To hard reboot your Google Home, unplug the power cord from the back of the device. If the app doesn’t work or the Google Home device isn’t working after a soft reboot, you can unplug it from its power source and plug it back in. Use the device as usual and see if the error is gone. Wait while your Google Home device restarts and establishes a connection to your Wi-Fi network. Tap Reboot on the verification message that pops up.Select the Reboot option from the menu that appears.Tap the three-dot button in the upper-right corner of the following screen.Tap the gear icon in the upper-right corner of the screen.Select the Google Home device you want to reboot.Launch the Google Home app on your iPhone or Android phone.One of the more straightforward ways to get your Google Home working again is to restart it. To help you, here are some steps you can try to fix a Google Home something went wrong error. Thankfully, we have some solutions you can use to fix the problem, from a simple reset to more detailed troubleshooting steps. If you receive the error, you might think your Wi-Fi is down, Google itself is down, or there’s an issue with the device itself. If the issue persists, please contact Dialpad Support. Media (audio and video data) for active calls, RTP & SRTPĪfter setting your FQDNs, verifying the open ports, and checking for sufficient bandwidth, the issue should be corrected. Media (audio and video data) for active calls and configuration downloads from Obihai configuration servers. Images that appear on the Obihai LCD display when one of your contacts calls you.įor secure phones (phones secured by TLS)įor Obihai only. Required open ports for Obihai and SIP Phones Media (audio and video data), active calls, RTP & SRTP UDP bidirectional for established connections Sent via a combination of HTTPS and WSS protocols. Product features such as images, messages, social profiles, etc. Required open ports for Browser and Native Applications The ports do vary depending on the type of Dialpad clients (native app, Obihai, mobile) you plan to use on a given network. The following FQDNs must be allowed for routing, security, system maintenance, and remote device management communication.Īfter reassuring the traffic is whitelisted to the above-mentioned FQDNs, there will be certain ports that you will need to open. To avoid call quality issues and to ensure the best possible voice quality, we recommend using either a high-speed DSL, cable, or fiber-optic connection with dedicated upload and download bandwidth for voice of 100 kilobits/sec for each voice line you plan to run. This article is for corporate networks only - if you are troubleshooting your home network, please follow the instructions in this Help Center article. ![]()
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